Frequently Asked Questions

📦 SHIPPING & DELIVERY

Do you ship across India?
Yes! We proudly deliver all across India with FREE SHIPPING on every order — no minimum purchase required.

How long will my order take to be delivered?
We usually dispatch orders within 24–48 hours. You can expect your order to arrive within 3–7 business days, depending on your location.

How do I track my order?
Once your order is shipped, you will receive a tracking link on your WhatsApp, email, or SMS. You can track the delivery in real time.

What time of day will my order arrive?
Deliveries are typically made between 10 AM to 7 PM, depending on the courier's route and your city.

What if I miss my delivery?
Our courier partner will attempt delivery three times. If undelivered, your package will be returned to us. You may request re-shipment with an additional fee of ₹250.

Which courier partners do you use?
We work with reliable delivery partners like Delhivery, Bluedart, Xpressbees, and India Post, depending on your area.

💳 PAYMENTS & CHARGES

What payment methods do you accept?
We accept:

  • UPI (Google Pay, PhonePe, PayTM)
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Direct Bank Transfers
  • Cash on Delivery (COD)

Is Cash on Delivery (COD) available?
Yes! COD is available on most pin codes with an additional fee of ₹50.

What if money gets debited but I don’t receive confirmation?
Don’t worry! Please contact us via WhatsApp at 7217587356 or email at contact@regaltouch.co with your payment details, and we’ll assist you immediately.

Are there any hidden charges?
No hidden charges at all! Our prices are all-inclusive, and shipping is 100% free across India.

🔁 RETURNS & EXCHANGES

Didn’t like your purchase or changed your mind?
We get it — it happens! If you’re not happy with your order, we offer easy returns. We’ll issue a coupon code for the product’s value for your future purchase.

Which products are returnable?
Only unused and unopened nail sets can be returned. Sale items or customized sets are not eligible for return.

How do I return a product?

  • Email us at contact@regaltouch.co within 48 hours of receiving the order.
  • Share your order number and the reason for return.
  • We’ll guide you through the simple return process.

Who pays for return shipping?
You will need to arrange and cover the cost of shipping the return to our warehouse.

When will I receive my refund or coupon?
After receiving and inspecting the return, we’ll send you a coupon code via email or WhatsApp within 5–7 business days.

Can I exchange a product?
Yes! Email us within 48 hours and let us know which product you want to exchange. We’ll do our best to help based on stock availability.

Can I cancel my order?
Yes, but only if the order hasn't been shipped. Cancellations must be requested within 2 hours of placing the order.

💖 PRODUCTS & PACKAGING

What makes your press-on nails special?
Our nails are handcrafted, reusable, and designed to give you a salon-like finish at home. They're made with high-quality, non-toxic materials and come with everything you need for a perfect application.

What’s included in each nail set?
Each set comes with:

  • Nail glue
  • Adhesive tabs
  • Nail file
  • Buffer
  • Cuticle pusher
  • Step-by-step instructions

Do your products have a guarantee?
While we don’t offer formal warranties, if your product is damaged on arrival, we’ll happily replace it. Just contact us within 48 hours of receiving it with a photo.

Will I receive the exact product shown on the website?
Absolutely! Our photos show the actual products, but minor color differences may occur due to lighting or screen settings.

Do you have a physical store?
We are currently online-only — but stay tuned for pop-up events! Follow us on Instagram for updates.

Still have questions? We’re here for you!
📧 Email: contact@regaltouch.co
📲 WhatsApp: 7217587356